SWSLC requires staff, volunteers, students on placement and contractors to be consistent and careful in the way they manage what is written and said about clients and how they decide who can see or hear this information.
What is personal information?
Personal information is any data about a person whose identity is obvious or can be guessed from that data. Examples include; name, address, phone, email and date of birth.
Giving us your personal information is voluntary, but in some cases, we may not be able to provide you with the services you ask for if you do not provide the personal information we need.
How we collect your personal information:
- Personal information will usually be collected directly from you
- Where someone else provides us with your personal information, we will try to make sure this is done with your permission
- We collect your personal information when you call us and ask for our help or when you attend a meeting with one of our staff to discuss your needs
Why we collect your personal information:
- We collect your personal information to help us provide the services you ask for
- Sometimes we gather information for statistical purposes to help in monitoring and assessing our service eg your ethnic origin. This information may be given to third parties but only after it is de-identified.
Who has access to your personal information?
- Only authorised staff of SWSLC who need to have access to your information to do their job will be able to access your personal information
- SWSLC will not disclose your personal information to a third party without your permission unless required by law
How we store your personal information:
- We will take reasonable steps to make sure that the personal information held is protected from misuse, loss, and from unauthorised access, modification and disclosure
- We will close your file once the matter is completed and archive all closed files for specific periods of time as required by law
- We will destroy or de-personalise information once it is no longer needed
Right to access your personal information
- We will correct personal information we hold when notified by you that your personal information is incorrect or incomplete
- A request to amend personal information must first be made to the staff member who is handling your matter
- If you are not satisfied with the way a staff member has handled your personal information, you can ask to speak to that staff member’s manager
- Client records are the property of the organisation, but you may have supervised access to your own records following a written request to the program manager
Protecting your privacy and personal information is an important part of the way we manage our services. We are committed to satisfying all legal and ethical obligations regarding the protection of privacy and confidential information.
Further information on our Privacy and Confidentiality Policies is available from our Executive Office by calling 9601 7777.